Terms & Conditions

Read our terms and conditions to understand the rules governing the use of our services.

Devine Destinations

Last Updated: 01 July 2026

TERMS & CONDITIONS

Welcome to Omathithi.com, operated by Omathithi Services (“Omathithi”, “we”, “us”, or “our”).

Omathithi.com is a pilgrimage tourism and devotional services platform that provides pilgrimage and temple information, travel-related services, travel bookings, boarding and lodging reservations, temple guide services, pilgrimage tourism packages, and an online store for devotional and religious products.

These Terms & Conditions (“Terms”) govern your access to and use of Omathithi.com, including its website, mobile or digital services, booking facilities, products, content, and other services made available through the platform.

By accessing, browsing, registering on, booking through, purchasing from, or otherwise using Omathithi.com, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. Definitions

For the purposes of these Terms:

“Website” means Omathithi.com and any associated digital platforms, pages, applications, or services operated by Omathithi Services.

“Omathithi”, “we”, “us”, or “our” means Omathithi Services.

“User”, “you”, or “your” means any person who accesses, browses, registers on, books through, purchases from, or otherwise uses the Website.

“Customer” means a User who purchases a product or books a service through the Website.

“Service Provider” means an independent third-party providing travel, accommodation, transportation, guide, tourism, pilgrimage, or other services listed or facilitated through the Website.

“Booking” means a reservation or purchase of a travel, accommodation, pilgrimage, guide, tour, or other service.

“Package” means a pilgrimage tourism or travel package listed or offered through the Website.

“Products” means devotional, religious, spiritual, cultural, pilgrimage-related, or other products sold through the Website.

2. Acceptance of Terms

By using Omathithi.com, you confirm that:

  • You have read and understood these Terms.
  • You agree to comply with these Terms.
  • You will comply with all applicable laws and regulations.
  • You will provide accurate information when required.
  • You will not use the Website for unlawful or fraudulent purposes.
  • You understand that certain services may be provided by independent third parties.
  • You accept the applicable terms, policies, cancellation conditions, and restrictions associated with individual bookings or purchases.

If you are using the Website on behalf of another person, organization, company, family, or group, you confirm that you have the necessary authority to accept these Terms on their behalf.

3. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable law to make bookings or purchases through Omathithi.com.

Where applicable, minors may use the Website under the supervision and responsibility of a parent, legal guardian, or other authorized adult.

Omathithi Services reserves the right to refuse service, cancel an account, booking, or transaction where permitted by applicable law.

4. Nature of the Platform

Omathithi.com may function as a combination of:

  • Pilgrimage information platform.
  • Temple information and discovery platform.
  • Travel information platform.
  • Travel booking platform.
  • Accommodation booking platform.
  • Pilgrimage package marketplace.
  • Temple guide listing platform.
  • Devotional product marketplace/store.
  • Tourism information and promotional platform.

Not every service listed on the Website is necessarily operated directly by Omathithi Services.

Where a service is provided by a third party, the third party may be responsible for delivering the actual service.

5. Pilgrimage and Temple Information

Omathithi.com may provide information regarding temples, shrines, pilgrimage destinations, religious institutions, festivals, rituals, darshan, pooja, historical sites, routes, attractions, local customs, and other pilgrimage-related matters.

Information may be collected from publicly available sources, official sources, local sources, service providers, users, and other references.
Although we make reasonable efforts to maintain accuracy, we do not guarantee that information will always be:

  • Accurate.
  • Complete.
  • Current.
  • Error-free.
  • Available.
  • Applicable to every visitor.
  • Consistent with the latest instructions of temple authorities.

Temple timings, entry rules, darshan arrangements, festival dates, ticket prices, restrictions, dress codes, security requirements, and other policies may change without notice.

Users should verify important information with the relevant temple, religious institution, government authority, or official source before travelling.

6. Religious Information and Content

Omathithi.com may publish information concerning religious traditions, beliefs, mythology, legends, rituals, customs, spiritual practices, and cultural traditions.

Such information may vary between communities, scriptures, regions, institutions, and traditions.

Omathithi Services does not claim to establish the religious authenticity or theological correctness of any particular belief, legend, ritual, or interpretation.

Users are expected to respect the religious practices, traditions, customs, dress codes, and instructions of individual temples and pilgrimage destinations.

7. User Accounts and Registration

Certain features may require registration. When creating an account, you agree to provide accurate and complete information.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Keeping your account information accurate.
  • Updating information when necessary.
  • Preventing unauthorized access to your account.
  • All activities performed through your account, subject to applicable law.

You must notify Omathithi Services promptly if you suspect unauthorized access to your account.

Omathithi Services reserves the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.

8. Travel Booking Services

Omathithi.com may facilitate bookings for transportation, tours, pilgrimage journeys, vehicles, travel services, and related facilities.

Depending on the booking, the actual service may be provided by a third-party travel or transportation provider.

Users acknowledge that travel schedules, fares, routes, availability, vehicle types, boarding points, and other details may change.

Omathithi Services is not responsible for circumstances caused by a third-party travel provider, except where applicable law provides otherwise.

9. Accommodation and Lodging Reservations

Omathithi.com may facilitate reservations for:

  • Hotels.
  • Guest houses.
  • Dharamshalas.
  • Lodges.
  • Resorts.
  • Homestays.
  • Pilgrim accommodation.
  • Other accommodation facilities.

Accommodation providers may establish their own:

  • Check-in and check-out times.
  • Identification requirements.
  • Age restrictions.
  • Guest policies.
  • Cancellation rules.
  • Deposit requirements.
  • Additional charges.
  • Property rules.

Users agree to comply with the applicable accommodation provider’s rules.

A reservation through Omathithi.com does not mean that Omathithi Services owns, operates, or manages the accommodation property unless expressly stated.

10. Temple Guide Services

Omathithi.com may list or facilitate temple guides, pilgrimage guides, local guides, interpreters, priests, or other pilgrimage-related service providers.

Unless expressly stated, such persons may be independent service providers.

Users should confirm:

  •  Identity.
  • Availability.
  • Charges.
  • Duration.
  • Services included.
  • Meeting location.
  • Cancellation conditions.
  • Other applicable terms.

Omathithi Services does not guarantee the qualifications, experience, conduct, religious authority, or performance of independent guides unless expressly stated.

11. Pilgrimage Tourism Packages

Omathithi.com may offer or list pilgrimage tourism packages. A package may include one or more of the following:

  • Transportation.
  • Accommodation.
  • Meals.
  • Temple visits.
  • Darshan assistance.
  • Guide services.
  • Sightseeing.
  • Local transfers.
  • Pilgrimage assistance.
  • Other tourism services.

The exact inclusions and exclusions will be specified for each package wherever applicable.

Users should carefully review the itinerary, inclusions, exclusions, price, duration, accommodation, transportation, cancellation conditions, and other package details before booking.

12. Changes to Pilgrimage Itineraries

Pilgrimage itineraries may be affected by:

  • Temple closures.
  • Religious festivals.
  • Government restrictions.
  • Weather.
  • Road conditions.
  • Transportation disruptions.
  • Local events.
  • Crowd restrictions.
  • Security requirements.
  • Natural disasters.
  • Other unforeseen circumstances.

Omathithi Services or the relevant package provider may modify the itinerary where reasonably necessary.

Where significant changes are required, applicable customer rights will be governed by the relevant booking terms and applicable law.

13. Temple Entry and Darshan

Omathithi.com may provide information about temple entry, darshan, pooja, seva, special darshan, tickets, and related services.

Temple authorities retain control over their premises and may impose or change:

  • Entry requirements.
  • Security procedures.
  • Dress codes.
  • Timings.
  • Ticket availability.
  • Visitor limits.
  • Photography restrictions.
  • Mobile phone restrictions.
  • Prohibited items.
  • Queue arrangements.
  • Darshan procedures.

Omathithi Services cannot guarantee entry, darshan, pooja, seva, or any particular religious experience unless expressly confirmed as part of a purchased service.

14. Booking Process

A booking request may involve the following process:

  1. Selection of a service or package.
  2. Selection of date, time, location, and number of persons where applicable.
  3. Submission of required information.
  4. Review of booking details.
  5. Payment.
  6. Confirmation by Omathithi Services or the relevant service provider.

Submitting a booking request does not necessarily guarantee availability.

A booking becomes confirmed only after the applicable confirmation is issued.

15. Booking Confirmation

Users should carefully check their confirmation details, including:

  • Name.
  • Date.
  • Time.
  • Destination.
  • Number of travellers.
  • Accommodation.
  • Transportation.
  • Package details.
  • Price.
  • Inclusions and exclusions.
  • Cancellation conditions.

Any error should be reported to Omathithi Services as soon as reasonably possible.

16. User Information and Travel Documents

Users are responsible for providing correct information. Depending on the service, this may include:

  • Full name.
  • Age.
  • Contact details.
  • Identification details.
  • Travel document information.
  • Number of passengers.
  • Accommodation information.
  • Other information required by the service provider.

Omathithi Services is not responsible for consequences arising from incorrect or incomplete information supplied by the User.

Users are responsible for carrying valid identification, tickets, permits, and other required documents.

17. Pricing

Prices displayed on Omathithi.com may include or exclude applicable taxes, service charges, booking fees, transportation charges, accommodation charges, or other fees depending on the particular service.

The applicable price and inclusions will be displayed or communicated during the booking or purchase process wherever reasonably possible.

Prices may change before confirmation.

Omathithi Services reserves the right to correct typographical, technical, pricing, or availability errors.

18. Payment

Payments may be processed through third-party payment gateways.

By making a payment, you confirm that you are authorized to use the selected payment method.

Omathithi Services may refuse, cancel, or review transactions where there is reasonable suspicion of:

  • Fraud.
  • Unauthorized payment.
  • Misuse of a payment method.
  • Incorrect information.
  • Suspicious activity.
  • Violation of applicable law.

19. Cancellation and Refunds

Cancellation and refund rights depend on the specific service or product purchased. Different cancellation conditions may apply to:

  • Travel bookings.
  • Accommodation.
  • Pilgrimage packages.
  • Guide services.
  • Temple-related services.
  • Devotional products.

Users should review the applicable Cancellation & Refund Policy and the specific booking conditions before making payment.

Where a third-party provider establishes cancellation conditions, those conditions may apply.

20. Changes and Rescheduling

Requests to change:

  • Travel dates.
  • Accommodation dates.
  • Number of travellers.
  • Package itinerary.
  • Passenger information.
  • Guide services.
  • Other booking details

may be subject to availability, additional charges, administrative fees, fare differences, and the terms of the relevant service provider.

Omathithi Services does not guarantee that a requested modification will be possible.

21. Cancellation by Omathithi Services

Omathithi Services or a third-party service provider may cancel or modify a booking due to circumstances including:

  • Unavailability.
  • Operational difficulties.
  • Safety concerns.
  • Government restrictions.
  • Temple closure.
  • Natural disasters.
  • Severe weather.
  • Transportation disruption.
  • Insufficient availability.
  • Technical or administrative errors.
  • Other circumstances beyond reasonable control.

Where applicable, eligible refunds or alternative arrangements will be handled according to the relevant booking terms and applicable law.

22. Devotional Products and Online Store

Omathithi.com may sell devotional, religious, spiritual, cultural, and pilgrimage-related products.

Product descriptions, photographs, specifications, dimensions, colours, materials, packaging, and availability may vary.

Users should review product information before placing an order.

Omathithi Services reserves the right to refuse or cancel an order where:

  • A product is unavailable.
  • There is a pricing error.
  • There is a technical error.
  • Payment cannot be verified.
  • The order appears fraudulent.
  • Delivery cannot reasonably be completed.
  • Other legitimate circumstances require cancellation.

23. Product Delivery

Delivery timelines displayed on the Website are estimates unless expressly guaranteed. Delivery may be affected by:

  • Courier delays.
  • Weather.
  • Natural disasters.
  • Strikes.
  • Public holidays.
  • Incorrect address information.
  • Remote delivery locations.
  • Government restrictions.
  • Other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

24. Product Returns and Refunds

Product returns, replacements, refunds, and exchanges are subject to the applicable Return, Cancellation & Refund Policy.

Certain products may be non-returnable or subject to special conditions because of their nature.

Customers should inspect products promptly after delivery and report eligible issues within the applicable period specified by the Website.

25. Devotional and Spiritual Products

Certain products may be associated with religious, spiritual, traditional, or cultural beliefs.

Omathithi Services does not guarantee any particular spiritual, supernatural, medical, financial, personal, or other result from the use of any product.

Nothing on the Website should be interpreted as medical, legal, financial, or professional advice.

26. Reviews, Ratings and User Content

Users may be permitted to submit:

  • Reviews.
  • Ratings.
  • Photographs.
  • Videos.
  • Comments.
  • Recommendations.
  • Travel experiences.
  • Temple experiences.
  • Other content.

By submitting content, you represent that:

  1. You have the necessary rights to submit it.
  2. It does not unlawfully infringe another person’s rights.
  3. It is not fraudulent or intentionally misleading.
  4. It does not contain unlawful, abusive, threatening, obscene, or defamatory material.
  5. It does not violate applicable laws.

Omathithi Services may moderate, remove, or decline to publish user content.

27. Prohibited Activities

Users must not use Omathithi.com to:

  • Commit fraud.
  • Make unauthorized bookings.
  • Use stolen payment information.
  • Impersonate another person.
  • Provide deliberately false information.
  • Circumvent security systems.
  • Attempt unauthorized access.
  • Introduce malware or malicious code.
  • Scrape or systematically copy Website data without permission.
  • Use automated systems in a manner that harms the Website.
  • Interfere with Website operations.
  • Violate the rights of other users.
  • Upload unlawful or offensive content.
  • Promote illegal activities.
  • Use the Website for any unlawful purpose.

28. Intellectual Property

Unless otherwise stated, the Website and its original content, including:

  • Logos.
  • Brand names.
  • Text.
  • Graphics.
  • Website design.
  • Layout.
  • Photographs owned by Omathithi Services.
  • Videos owned by Omathithi Services.
  • Software.
  • Database structure.
  • Icons.
  • Original illustrations.

are owned by or licensed to Omathithi Services and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish, transmit, or commercially exploit such material without prior written permission, except as permitted by applicable law.

29. Third-Party Intellectual Property

Certain photographs, logos, trademarks, temple names, product brands, accommodation names, travel company names, and other materials displayed on Omathithi.com may belong to their respective owners.

Nothing in these Terms grants Users ownership of third-party intellectual property.

30. Third-Party Websites and Services

Omathithi.com may link to or integrate third-party websites, applications, payment systems, maps, booking platforms, social media services, and other resources.

Third-party services may have their own terms and privacy policies.

Omathithi Services is not responsible for the content, availability, security, policies, or practices of third-party websites except where otherwise required by law.

31. Maps and Location Information

Maps, routes, distances, travel times, geographical information, and location data displayed on Omathithi.com are provided for general guidance.

Actual travel times and routes may vary due to traffic, road conditions, weather, construction, local restrictions, diversions, or other factors.

Users should verify important navigation and route information before travelling.

32. Travel and Personal Safety

Users are responsible for taking reasonable precautions during pilgrimage and travel. This includes observing:

  • Temple rules.
  • Local laws.
  • Traffic regulations.
  • Safety instructions.
  • Government advisories.
  • Weather warnings.
  • Guide instructions.
  • Accommodation rules.

Omathithi Services does not guarantee the personal safety of any User during a pilgrimage or travel activity.

33. Lost or Stolen Property

Users are responsible for their personal belongings.

Omathithi Services shall not be responsible for loss, theft, misplacement, or damage to personal property unless liability is imposed by applicable law.

Users should contact the relevant accommodation provider, transportation provider, temple administration, police, or other appropriate authority where necessary.

34. Force Majeure

Omathithi Services shall not be responsible for delay, interruption, cancellation, or failure to provide services caused by circumstances beyond reasonable control, including:

  • Natural disasters.
  • Floods.
  • Earthquakes.
  • Cyclones.
  • Extreme weather.
  • Epidemics or pandemics.
  • War.
  • Terrorism.
  • Civil unrest.
  • Strikes.
  • Government restrictions.
  • Temple closures.
  • Transportation disruptions.
  • Infrastructure failures.
  • Internet or telecommunications failures.
  • Other unforeseen circumstances.

35. Privacy

Use of Omathithi.com is also subject to our Privacy Policy.

By using the Website, you acknowledge that information may be collected, processed, stored, and used in accordance with the Privacy Policy and applicable law.

36. Electronic Communications

When you use Omathithi.com, submit forms, create an account, make a booking, place an order, or communicate with us electronically, you consent to receive electronic communications from us where permitted by law.

Such communications may include:

  • Booking confirmations.
  • Order confirmations.
  • Payment notifications.
  • Cancellation notifications.
  • Service updates.
  • Important account communications.
  • Policy updates.
  • Customer support communications.

Marketing communications, where applicable, will be handled in accordance with applicable law and available consent or opt-out mechanisms.

37. Promotional Offers

Omathithi.com may occasionally provide discounts, promotional codes, special offers, seasonal packages, loyalty benefits, or other promotional campaigns. Promotional offers may have additional terms, including:

  • Validity period.
  • Eligibility requirements.
  • Maximum discount.
  • Minimum purchase value.
  • Limited availability.
  • Service-specific restrictions.
  • Non-combinability with other offers.

Omathithi Services reserves the right to modify or withdraw promotional offers in accordance with applicable law.

38. Affiliate and Promotional Relationships

Omathithi.com may receive commissions, referral fees, advertising revenue, or other commercial benefits from certain third-party services or products.

Where disclosure is legally required or appropriate, such relationships may be disclosed on the relevant page or within the applicable content.

A listing does not necessarily constitute an independent endorsement or guarantee of the third-party service.

39. Accuracy of User Information

You agree not to submit information that is knowingly false, misleading, fraudulent, or incomplete.

If information provided by you becomes inaccurate, you should update it where the Website provides such functionality or notify us where necessary.

Omathithi Services may take appropriate action where materially false information affects a booking, transaction, account, or other service.

40. Suspension or Termination

Omathithi Services may suspend or terminate access to the Website or particular services where reasonably necessary, including where a User:

  • Violates these Terms.
  • Engages in fraudulent activity.
  • Misuses the Website.
  • Attempts unauthorized access.
  • Provides false information.
  • Abuses employees, service providers, or other Users.
  • Violates applicable law.

Termination or suspension will not automatically remove obligations that accrued before termination.

41. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Omathithi.com and its services are provided on an “as available” basis. We do not guarantee that:

  • The Website will always be available.
  • Information will always be error-free.
  • Services will always be available.
  • Third-party services will meet every User’s expectations.
  • Travel or accommodation arrangements will never change.
  • Website content will always reflect the latest information.

Nothing in these Terms excludes any statutory rights or protections that cannot legally be excluded.

42. Limitation of Liability

To the maximum extent permitted by applicable law, Omathithi Services and its owners, directors, employees, representatives, affiliates, agents, and service partners shall not be liable for indirect, incidental, special, consequential, or other losses arising from the use of the Website or third-party services.

Where liability cannot legally be excluded, it shall be limited to the extent permitted by applicable law.

43. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Omathithi Services, its owners, employees, representatives, affiliates, and service partners from claims, liabilities, losses, damages, costs, and expenses arising from:

  • Your violation of these Terms.
  • Your unlawful use of the Website.
  • Fraudulent activity.
  • Misuse of another person’s information.
  • Infringement of third-party rights.
  • Your violation of applicable laws.
  • Your submitted content.
  • Your breach of any booking or service-provider terms.

44. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to Omathithi.com or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over Kochi, Kerala, India.

Before initiating formal legal proceedings, the parties are encouraged to attempt to resolve disputes through good-faith communication.

45. Grievance and Customer Support

If you have a complaint, concern, booking issue, product issue, or other grievance, you should first contact Omathithi Services through the official customer support channels. Please provide sufficient information to allow us to investigate the matter, including where applicable:

  • Name.
  • Booking/order number.
  • Date of transaction.
  • Relevant service or product.
  • Description of the issue.
  • Supporting documents or photographs.

We will make reasonable efforts to address legitimate complaints within an appropriate period.

  • Customer Support: info@omathithi.com
  • Phone: +91 9400472680

46. Changes to These Terms

Omathithi Services may update these Terms from time to time. Changes may be made to reflect:

  • New services.
  • Changes in business operations.
  • Changes in technology.
  • Changes in applicable laws.
  • Changes in booking procedures.
  • Changes in products or policies.
  • Other operational requirements.

The updated Terms will be published on Omathithi.com with a revised “Last Updated” date.

Your continued use of the Website after the updated Terms are published may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

47. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions shall continue to remain in effect.

48. Waiver

Failure by Omathithi Services to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.

49. Entire Agreement

These Terms, together with the Privacy Policy, Disclaimer, Cancellation & Refund Policy, Shipping & Delivery Policy, and other policies expressly incorporated into the Website, constitute the terms governing your use of Omathithi.com, subject to any specific contractual terms applicable to an individual booking, product, or service.

50. Contact Information

For questions, corrections, complaints, or concerns regarding information or services available on Omathithi.com, please contact Omathithi Services.

Website: www.omathithi.com
Email: contact@omathithi.com
Phone: +91 9400472680

Address:
No. 83/9, Kannanchirayil
Thodupuzha, Kochi
Kerala – 685601
India

By accessing or using omathithi.com, you acknowledge that you have read and understood this Terms & Conditions.