Privacy Policy

Read our privacy policy to understand how we collect, use and protect your information.

Divine Destinations

Last Updated: 01 July 2026

PRIVACY POLICY

Omathithi Services (“Omathithi”, “we”, “us”, or “our”) operates Omathithi.com (“Website”). We respect your privacy and are committed to protecting the personal information that you provide to us or that we collect when you use our Website and services

Omathithi.com is a pilgrimage tourism and devotional services platform offering pilgrimage and temple information, travel-related services, travel bookings, boarding and lodging reservations, temple guide services, pilgrimage tourism packages, and devotional and religious products.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when you access or use Omathithi.com.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • Omathithi.com.
  • Registration and user accounts.
  • Travel booking services.
  • Accommodation reservations.
  • Pilgrimage tourism packages.
  • Temple guide services.
  • Product purchases.
  • Contact and enquiry forms.
  • Customer support communications.
  • Reviews and feedback.
  • Promotional campaigns.
  • Surveys and other Website features.
  • Communications between you and Omathithi Services.

This Policy may not apply to websites, applications, or services operated independently by third parties, even when they are linked from Omathithi.com.

2. Information We Collect

Depending on how you use Omathithi.com, we may collect different categories of information.

2.1 Personal Identification Information

This may include:

  • Full name.
  • Date of birth or age, where required.
  • Gender, where relevant to a booking or service.
  • Photograph, where voluntarily provided or required for a particular service.
  • Government-issued identification information where necessary for a booking or verification.
  • Nationality, where required for a service.
  • Other identification information necessary to provide a requested service.

We collect only information that is reasonably necessary for the relevant purpose.

2.2 Contact Information

We may collect:

  • Email address.
  • Mobile/telephone number.
  • Residential or correspondence address.
  • Delivery address.
  • Emergency contact details where voluntarily provided and necessary for travel services.

2.3 Travel and Booking Information

When you make or enquire about a travel or pilgrimage booking, we may collect:

  • Travel dates.
  • Destination.
  • Number of travellers.
  • Passenger information.
  • Accommodation preferences.
  • Transportation preferences.
  • Pickup and drop-off information.
  • Package selection.
  • Temple visit preferences.
  • Guide-service requirements.
  • Booking history.
  • Special requirements necessary to provide the service.

2.4 Accommodation Information

For lodging reservations, we may collect information such as:

  • Guest name.
  • Number of guests.
  • Check-in and check-out dates.
  • Room preferences.
  • Identification information where required by the accommodation provider or law.
  • Special requests.
  • Booking details.

Accommodation providers may independently collect additional information under their own privacy policies.

2.5 Product Purchase Information

When you purchase devotional or other products through Omathithi.com, we may collect:

  • Name.
  • Billing address.
  • Shipping address.
  • Telephone number.
  • Email address.
  • Order details.
  • Product information.
  • Delivery information.
  • Return or refund information.

Payment card or banking information may be processed by our payment service providers rather than being directly stored by Omathithi Services.

2.6 Account Information

If you create an account, we may collect:

  • Username or login identifier.
  • Email address.
  • Mobile number.
  • Password or authentication credentials.
  • Account preferences.
  • Saved information.
  • Booking history.
  • Order history.

Passwords should be stored using appropriate security mechanisms and should never be shared with other people.

2.7 Communications

When you contact us, we may retain information contained in:

  • Emails.
  • Contact forms.
  • Customer support requests.
  • Telephone or other support communications, where legally permitted.
  • Complaints.
  • Feedback.
  • Enquiries.

This information helps us respond to you and maintain records of customer-service interactions.

3. Information Relating to Pilgrimage Services

Omathithi.com may collect information necessary to provide pilgrimage-related services. For example, you may voluntarily provide:

  • Preferred pilgrimage destinations.
  • Temple visit preferences.
  • Travel preferences.
  • Guide requirements.
  • Group or family travel details.
  • Special assistance requirements.

We do not require users to disclose personal religious beliefs merely to browse general temple or pilgrimage information.

Where a particular service requires information relating to a religious ceremony, temple service, or pilgrimage activity, such information will be used only as reasonably necessary to facilitate the requested service.

4. Payment Information

Payments may be processed through third-party payment gateways, banks, financial institutions, or other payment service providers.

Depending on the payment method, these providers may collect and process information such as:

  • Card details.
  • Bank account information.
  • UPI information.
  • Payment identifiers.
  • Transaction information.
  • Fraud-prevention information.

Omathithi Services does not intend to store complete payment-card information on its own systems unless specifically necessary and legally permitted.

Payment service providers may process your information according to their own privacy policies and terms.

5. Technical Information

When you access Omathithi.com, certain technical information may be automatically collected. This may include:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Language preferences.
  • Time zone.
  • Referring website.
  • Pages visited.
  • Date and time of access.
  • Approximate location derived from technical information.
  • Website interaction information.
  • Error logs.
  • Device identifiers where applicable.

This information helps us operate, secure, maintain, and improve the Website.

6. Cookies and Similar Technologies

Omathithi.com may use cookies, pixels, local storage, analytics tools, and similar technologies. Cookies may be used for purposes including:

  • Website functionality.
  • Login and session management.
  • Remembering preferences.
  • Security.
  • Analytics.
  • Performance monitoring.
  • Personalization.
  • Understanding Website usage.
  • Marketing, where permitted.

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the availability or functionality of some Website features.

Where legally required, we will obtain appropriate consent before using non-essential cookies or similar technologies.

7. How We Use Personal Information

We may use personal information for purposes including:

7.1 Providing Services

  • To process bookings.
  • To arrange travel.
  • To facilitate accommodation reservations.
  • To arrange guide services.
  • To provide pilgrimage packages.
  • To process product orders.
  • To arrange delivery.
  • To respond to enquiries.
  • To provide customer support.

7.2 Managing Accounts

  • To create and maintain accounts.
  • To authenticate users.
  • To manage bookings.
  • To maintain order history.
  • To provide account-related services.

7.3 Payments and Transactions

  • To process payments.
  • To confirm transactions.
  • To process refunds.
  • To detect potentially fraudulent transactions.
  • To maintain financial and transaction records.

7.4 Communications

  • To send booking confirmations.
  • To send order confirmations.
  • To send payment notifications.
  • To send travel updates.
  • To send cancellation notices.
  • To send service notifications.
  • To send customer-service communications.
  • To send important changes to our policies or services.

7.5 Improving the Website

  • To understand how users use the website.
  • To improve content.
  • To improve search and booking functionality.
  • To develop new services.
  • To fix technical problems.
  • To analyze performance.

7.6 Security

  • To prevent fraud.
  • To detect unauthorized access.
  • To protect website infrastructure.
  • To investigate security incidents.
  • To enforce our terms & conditions.

7.7 Legal and Regulatory Compliance

  • To comply with applicable laws.
  • To comply with court orders.
  • To comply with government requests.
  • To comply with regulatory requirements.
  • To comply with tax obligations.
  • To comply with accounting requirements.
  • To comply with law-enforcement requests where legally valid.

8. Legal Basis for Processing

Depending on the applicable law, we may process personal information based on one or more lawful grounds, including:

  • Your consent.
  • Performance of a contract or requested service.
  • Taking steps at your request before entering into a contract.
  • Compliance with legal obligations.
  • Legitimate business interests, where permitted.
  • Protection of rights, safety, security, and property.
  • Other lawful grounds permitted by applicable law.

Where processing is based on consent, you may withdraw consent subject to applicable legal and contractual limitations.

9. Sharing Personal Information

We may share relevant information with third parties where reasonably necessary to provide services or operate the Website. These may include:

9.1 Travel Providers such as:

  • Airlines.
  • Bus operators.
  • Rail or transportation providers.
  • Taxi and cab operators.
  • Travel agencies.
  • Tour operators.

9.2 Accommodation Providers such as:

  • Hotels.
  • Guest houses.
  • Dharamshalas.
  • Resorts.
  • Lodges.
  • Homestays.
  • Pilgrim accommodation providers.

9.3 Pilgrimage and Guide Providers such as:

  • Local guides.
  • Temple guides.
  • Tour coordinators.
  • Pilgrimage operators.
  • Other service providers.

9.4 Payment Providers Including:

  • Payment gateways.
  • Banks.
  • Financial institutions.
  • Payment processors.

9.5 Delivery Providers for product orders:

  • Courier companies.
  • Logistics providers.
  • Postal services.
  • Delivery partners.

9.6 Technology and Business Service Providers:

  • Website hosting.
  • Cloud storage.
  • Database services.
  • Email delivery.
  • SMS services.
  • Customer support.
  • Analytics.
  • Security.
  • Fraud prevention.
  • IT services.

Such providers should receive only information reasonably necessary for their assigned functions, subject to applicable agreements and law.

10. Government and Legal Disclosures

We may disclose personal information where required or permitted by law, including in response to:

  • Court orders.
  • Legal proceedings.
  • Government requests.
  • Law-enforcement requests.
  • Regulatory requirements.
  • Tax authorities.
  • Fraud investigations.
  • Security investigations.

We may also disclose information where reasonably necessary to protect the rights, safety, property, or security of Omathithi Services, our users, or others.

11. Business Transfers

If Omathithi Services is involved in a merger, acquisition, restructuring, sale of assets, investment, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Where required, appropriate notices or consent will be provided.

12. Third-Party Websites

Omathithi.com may contain links to third-party websites and services. These may include:

  • Hotels.
  • Travel providers.
  • Temple or religious institution websites.
  • Payment providers.
  • Maps.
  • Social media platforms.
  • Tourism websites.
  • Product suppliers.
  • Booking platforms.

We are not responsible for the privacy practices of third-party websites.

Users should review the privacy policies of third-party websites before providing personal information to them.

13. Third-Party Service Providers

Some services available through Omathithi.com may be fulfilled by independent service providers.

These providers may independently collect and process information necessary to provide their services.

Examples include accommodation providers, transportation operators, travel agencies, guides, tour operators, payment processors, and delivery companies.

Their processing may be governed by their own privacy policies and applicable terms.

14. Reviews, Ratings and User Content

Omathithi.com may allow users to submit reviews, ratings, photographs, comments, recommendations, and travel experiences.

If you submit content that contains personal information, you acknowledge that the information may be visible to other users depending on the functionality of the Website.

You should avoid publicly posting sensitive personal information, identification numbers, financial information, passwords, or other information that you do not want others to see.

15. Marketing Communications

Where permitted by law and subject to applicable consent requirements, we may send promotional communications regarding:

  • Pilgrimage packages.
  • Temple tours.
  • Travel offers.
  • Accommodation offers.
  • Devotional products.
  • Special events.
  • Discounts.
  • New services.
  • Other Omathithi offerings.

You may unsubscribe from promotional emails through the available unsubscribe mechanism or by contacting us.

Transactional and essential service communications may continue even after you opt out of marketing communications.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services.
  • Maintaining transaction records.
  • Managing accounts.
  • Resolving disputes.
  • Preventing fraud.
  • Complying with legal obligations.
  • Meeting tax and accounting requirements.
  • Enforcing agreements.
  • Protecting our legal rights.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

17. Data Security

Omathithi Services takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Security measures may include:

  • Access controls.
  • Authentication mechanisms.
  • Encryption where appropriate.
  • Secure hosting practices.
  • Monitoring.
  • Backups.
  • Security updates.
  • Internal access restrictions.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of personal information.

18. User Responsibilities

Users are responsible for:

  • Providing accurate information.
  • Keeping account credentials confidential.
  • Using secure passwords.
  • Not sharing passwords.
  • Logging out from shared devices.
  • Not providing unnecessary sensitive information through unsecured channels.
  • Informing us promptly of suspected unauthorized account access.

19. Children's Privacy

Omathithi.com is primarily intended for general users and travellers.

We do not knowingly seek to collect personal information from children in circumstances where parental consent is legally required without obtaining the appropriate consent.

If a parent or legal guardian believes that a child has provided personal information to us in circumstances where it should not have been collected, they may contact us.

Where appropriate and legally required, we will take reasonable steps to delete such information.

20. Sensitive Personal Information

Users should not provide sensitive personal information through Omathithi.com unless it is reasonably necessary for a requested service or we specifically request it for a legitimate purpose

Examples of information that may require additional care include:

  • Government identification numbers.
  • Financial information.
  • Authentication credentials.
  • Health or medical information.
  • Information relating to special assistance.
  • Other categories treated as sensitive under applicable law.

Where sensitive information is necessary for a particular booking or service, we will process it in accordance with applicable law.

21. Health and Special Assistance Information

Certain travel or pilgrimage services may require information concerning mobility assistance, medical needs, dietary requirements, or other special assistance.

Where you voluntarily provide such information, we may use it solely to facilitate the requested service, communicate with relevant service providers, or comply with applicable requirements.

Users should provide only information reasonably necessary for the requested assistance.

22. Location Information

Certain Website features may use location information to help users find:

  • Nearby pilgrimage destinations.
  • Temples.
  • Hotels.
  • Restaurants.
  • Travel services.
  • Guides.
  • Other tourism facilities.

Location access may depend on your device and browser permissions.
You may disable location permissions through your device or browser settings, although certain location-based features may then be unavailable.

23. Analytics

We may use analytics and measurement technologies to understand:

  • Number of visitors.
  • Popular pages.
  • Search behaviour.
  • Booking interactions.
  • Website performance.
  • Device and browser usage.
  • General user engagement.

Analytics information may be aggregated or otherwise processed to improve our services.

Where third-party analytics providers are used, their own privacy policies may apply.

24. Advertising

Omathithi.com may display advertisements or promotional content from Omathithi Services or third parties.

Advertising technologies may collect information about Website usage depending on the applicable technology and legal requirements.

Where required, we will provide appropriate notices and obtain necessary consent.

We do not sell personal information merely for advertising purposes unless expressly permitted by applicable law and appropriately disclosed.

25. Cookies and Advertising Preferences

Where advertising or analytics cookies are used, you may have options to control or withdraw consent through available Website controls or your browser settings.

The availability of specific controls may vary depending on your location, browser, device, and applicable legal requirements.

26. Cross-Border Data Transfers

Some of our technology, hosting, payment, communication, analytics, or other service providers may process information in countries other than the country in which you reside.

Where personal information is transferred across borders, we will take steps required by applicable law.

27. Data Breaches and Security Incidents

If Omathithi Services becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the incident as required.

Where legally required, affected users and/or relevant authorities may be notified.

28. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information, which may include:

  • Requesting access to personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion where legally permitted.
  • Requesting information about processing.
  • Withdrawing consent where processing is based on consent.
  • Requesting restriction of certain processing.
  • Objecting to certain processing.
  • Requesting a copy of certain information.
  • Opting out of marketing communications.
  • Raising a privacy-related complaint.

These rights may be subject to legal exceptions and limitations.

29. How to Exercise Your Rights

To make a privacy-related request, contact us using the details provided below.

You may be asked to provide sufficient information to verify your identity and protect against unauthorized disclosure.

We may reject or limit a request where permitted or required by applicable law.

Privacy Contact:

30. Third-Party Websites and Services

If you have a complaint regarding the collection, use, storage, disclosure, or handling of your personal information, please contact us.

We will make reasonable efforts to investigate and respond to legitimate privacy complaints within the time required by applicable law.

If applicable law provides a right to approach a designated grievance officer or regulatory authority, you may exercise that right.

Grievance Contact:

31. Data of Third Parties Provided by You

You may sometimes provide personal information belonging to another person, such as:

  • Family members.
  • Travel companions.
  • Group members.
  • Guests.
  • Emergency contacts.

Before providing another person’s personal information, you should ensure that you have the necessary authority or permission to provide it, where required by applicable law.

You should also inform the person concerned about the relevant use of their information where appropriate.

32. Information From Third Parties

We may receive information about you from third parties when necessary to provide a service. Examples may include:

  • Travel providers.
  • Hotels.
  • Tour operators.
  • Payment providers.
  • Delivery companies.
  • Booking partners.
  • Fraud-prevention services.
  • Customer-support providers.

The information received will be processed in accordance with applicable law and this Privacy Policy where applicable.

33. Fraud Prevention

We may process information to detect, investigate, prevent, and respond to:

  • Fraudulent bookings.
  • Payment fraud.
  • Identity misuse.
  • Account abuse.
  • Unauthorized transactions.
  • Suspicious activity.
  • Attempts to compromise Website security.

Where reasonably necessary, relevant information may be shared with payment providers, financial institutions, service providers, law-enforcement agencies, or other authorized entities.

34. Social Media

Omathithi.com may contain links or features connected to social media platforms.

Interactions with social media services may be governed by the privacy policies of those platforms.

If you publicly interact with Omathithi’s social media pages, your interaction may be visible to other users depending on the platform’s settings.

35. Business and Transaction Records

We may maintain records relating to:

  • Bookings.
  • Orders.
  • Payments.
  • Refunds.
  • Customer communications.
  • Complaints.
  • Account activity.
  • Service usage.

Such records may be retained for operational, accounting, tax, legal, security, dispute-resolution, and compliance purposes.

36. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes may be made because of:

  • Changes to our services.
  • Changes to technology.
  • Changes in business practices.
  • Changes in applicable laws.
  • Changes in privacy requirements.
  • New Website features.

The revised Policy will be published on Omathithi.com with an updated “Last Updated” date.

Where required by law, we may provide additional notice or obtain consent for material changes.

37. Governing Law

This Privacy Policy shall be governed by the applicable laws of India, subject to any mandatory rights or protections available to Users under applicable law.

38. Contact Information

For questions, corrections, complaints, or concerns regarding information or services available on Omathithi.com, please contact Omathithi Services.

Website: www.omathithi.com
Email: contact@omathithi.com
Phone: +91 9400472680

Address:
No. 83/9, Kannanchirayil
Thodupuzha, Kochi
Kerala – 685601
India

By accessing or using omathithi.com, you acknowledge that you have read and understood this Privacy Policy.