Shipping Policy

Learn about our shipping process, delivery timelines, charges, delivery areas, and other important shipping-related information.

Divine Destinations

Last Updated: 01 July 2026

SHIPPING POLICY

This Shipping & Delivery Policy applies to products purchased through Omathithi.com, operated by Omathithi Services.

Omathithi.com may sell devotional, religious, spiritual, cultural, pilgrimage-related, and other products through its online store.

Omathithi Services may update this Shipping & Delivery Policy from time to time. The latest version will be published on Omathithi.com with the revised “Last Updated” date.

1. Order Processing

Orders are normally processed after successful payment confirmation.

Orders are generally dispatched within [2–5 business days], unless a different processing period is specified on the product page.

Orders may take longer to process during festivals, holidays, promotional periods, or circumstances beyond our reasonable control.

2. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name of recipient
  • House or building details
  • Street and locality
  • City
  • State
  • PIN code
  • Contact number

Omathithi Services is not responsible for delays or failed delivery caused by incorrect or incomplete address information.

3. Delivery Time

Estimated delivery time will depend on the destination, product, courier, and delivery method selected.

As a general guide, domestic orders within India may be delivered within [3–10 business days] after dispatch.

Delivery estimates are indicative and are not guaranteed unless expressly stated.

Certain devotional, religious, fragile, handmade, customized, or specially packaged products may require additional processing or delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process.

Shipping charges may vary depending on:

  • Delivery location
  • Order weight and size
  • Product type
  • Courier service
  • Delivery method
  • Promotional offers

5. Tracking

Customers may receive a tracking number or delivery link after dispatch.

Customers can use the tracking information provided by the courier to monitor the shipment.

6. Delivery Delays

Delivery may be delayed because of:

  • Weather conditions
  • Natural disasters
  • Festivals and public holidays
  • Strikes
  • Transportation disruptions
  • Remote locations
  • Incorrect address information
  • Courier-related issues
  • Government restrictions
  • Other circumstances beyond our reasonable control

Omathithi Services will make reasonable efforts to assist customers in case of significant delivery delays.

7. Failed Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the customer refuses or fails to accept the package, the courier may attempt redelivery or return the package to the sender.

Additional delivery or reshipping charges may apply where permitted.

8. Damaged or Incorrect Products

Customers should inspect the package upon delivery.

If a product is damaged, defective, missing, or incorrect, please contact us as soon as possible with:

  • Order number
  • Description of the issue
  • Photographs/videos of the product
  • Photographs of the package and shipping label, where applicable

After verification, we may offer a replacement, refund, or other appropriate resolution according to our Cancellation & Refund Policy and applicable law.

9. Delivery Confirmation

Delivery may be confirmed by the courier through a delivery scan, electronic confirmation, signature, OTP, photograph, or other method used by the delivery provider.

Once the courier records the shipment as delivered, customers should contact us promptly if the package cannot be located.

10. Contact Information

For questions, corrections, complaints, or concerns regarding information or services available on Omathithi.com, please contact Omathithi Services.

Website: www.omathithi.com
Email: contact@omathithi.com
Phone: +91 9400472680

Address:
No. 83/9, Kannanchirayil
Thodupuzha, Kochi
Kerala – 685601
India

Please provide your order number and other essential details when contacting us regarding a shipment.